Crucial Conversations^R
Two Day Workshop
July 16 and 23, 2010
8:00 a.m. - 5:00 p.m.
Location:  CDPHE, Laboratory Services Division, Training Room
8100 Lowry Blvd., Denver, CO 80230 

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Workshop Description

Whenever you're not getting the result you're looking for, there's a good chance that a crucial conversation is keeping you stuck. Whether it's a problem with poor quality, declining customer satisfaction, or a strained relationship - whatever the issue - if you can't talk honestly with nearly anybody about almost anything, you can expect poor results. On the other hand, learn how to master Crucial Conversations and everything gets better.

In this workshop series, you will learn how to effectively hold crucial conversations – conversations in which the stakes are high, emotions run strong, and there are sharply opposing viewpoints. Specifically, at the end of this program, you will learn how to:

• increase the pool of shared meaning available to any group – that is, increase the candor with which ideas, opinions and feelings are shared
• spot the conversations that are keeping you from what you want
• stay focused on what you really want
• notice when safety is at risk
• make it safe to talk about almost anything
• create mutual purpose, a critical condition for dialogue
• master your emotions and return to dialogue
• express your views in ways that maintain and build safety
• listen when others blow up or clam up
• turn crucial conversations into action and results

This two-day, extremely interactive program utilizes many learning modalities including observation, individual and group reflection, skill practice, small and large group discussion and lecturette. The standard non-profit rate for this course is $896, however, RIHEL is pleased to sponsor and offer this program at the reduced rate of $395 per person. Registration includes the two day course AND the following award winning materials: the Crucial Conversations book, 6 CD set, and participant toolkit. Snacks will be provided; lunch is on your own.  (This training, at this special rate, is open to anyone.  You do NOT need to be a RIHEL alumni to participate) 

This workshop will be facilitated by Joan Eden, MS, RD, Consultant, Trainer and Coach in Leadership Development, and Barbara Ritchen, BSN, MA, Consultant, Leadership Training and Development.

Training Location

Colorado Department of Public Health & Environment
Laboratory Services Division - Training Room
8100 Lowry Blvd.
Denver, CO 80230
(View Map)

Registration

(If you do not have a TRAIN account, you will need to create one before registering.)

PLEASE NOTE:  When you select the "Go to Step 2 of Registration" button on TRAIN, the system will automatically return you to this page to view the Step 2 Payment Instructions below.  There is no other action you need to take until after you receive your invoice as described below.

• Registration Fee is $395 per person.
• Within two business days of completing your registration on CO.TRAIN, an invoice will be emailed to you.
• We will accept payment by check, or by credit card via Pay Pal.
  Payment instructions will be included on your invoice. 
• Payment must be received prior to the start of the first session on Friday, July 16, 2010.
• Cancellation Policy:  No refunds will be processed after June 30, 2010.

For more information or registration assistance, please contact
Pam Laufenberg at 303-871-2097 or This email address is being protected from spam bots, you need Javascript enabled to view it .